Store Policies

Shipping & Delivery

Shipping is free for orders over $500. If in stock, and you order before 12pm on weekdays, your order will normally be shipped on the same day. We ship by express courier, so delivery is usually 1-5 days. We will contact you if the product you ordered is out of stock or if we expect any delays.

Privacy & Security

AquaSpas takes your privacy and security very seriously. We only collect your personal information so that we may process and fulfil your order.

Returns & Replacements

Please choose your Spa and size carefully as we do not allow returns for change of mind. If you have a query in relation to a return or replacement please contact us.


To place an order with AquaSpas you must complete your purchase through the checkout on our website. If you need assistance with placing your order, please feel free to contact us and we will be happy to help. Processing of your order will not take place until payment has been cleared. If the products you have ordered are in stock they will normally be shipped within 2 business days. If your order is for commercial use and require a large quantity, please contact us with your ABN and we will provide you with a competitive quote.

AquaSpas can cancel your order at any time for any reason, and will provide you with a full refund if this is the case.